Toyota Libya always strives for excellence in customer service through various activities. Periodically, it hosts national competitions for service advisors, which are recognized by Toyota Japan. On November 23, 2023, the third national competition for service advisors was held at Toyota Libya’s headquarters.

Advisors from Toyota Libya’s authorized dealer network participated in the competition.

The focus of the competition was on customer reception and delivering vehicles to customers after maintenance, adhering to Toyota’s standards. After intense competition, Ms. Malak Bayou, a service advisor at Al-Sarab for Cars, emerged as the champion of the third national competition for service advisors.

This competition reflects Toyota’s commitment to enhancing post-sales services and achieving the highest levels of customer satisfaction. 

Toyota Libya F.Z.C. participated in the North Africa International Ports and Free Zones Conference and Exhibition, which was held yesterday at the C-Side Hall in the Free Zone of Misurata. This conference was organized in collaboration between the Free Zone of Misurata and the Port Training Institute at the Arab Academy for Science, Technology, and Maritime Transport.

The conference was attended by important figures, including the Prime Minister, the Minister of Transportation, and the Mayor of Misurata. Also present were the Chairman of the Management Committee and the General Manager of the Free Zone in Misurata, as well as the President of the Arab Academy for Science, Technology, and Maritime Transport. Ambassadors and representatives from participating companies also attended.

The conference featured the participation of 50 specialized local and international companies, along with 25 speakers and international experts in the field of ports and free zones. The conference aims to enhance cooperation and knowledge exchange among North African countries in the ports sector, showcasing the latest technologies, solutions, and relevant services.

On the morning of Thursday, November 16, 2023, the first spare parts skills competition for Toyota Dealers was held. The aim of this competition is to enhance the skills of employees and foster a spirit of competition among them to provide the best services to Toyota customers. The competition included skills related to customer interaction and inventory management, in line with Toyota’s customer-centric philosophy.

This competition took place at the spare parts warehouse of Toyota in the free zone. At the end of the competition, the winner was honored with an excellence award, a shield, and the competition cup.

On November 7, 2023, Toyota Libya celebrated the graduation of the nineteenth batch from the “Discover Your Talent” program. The ceremony took place at the company’s HQ facility in Misrata Free Zone.

The “Discover Your Talent” program is a training initiative aimed at supporting graduates from Libyan colleges and higher technical institutes. It provides professional training opportunities for a duration of three months in the field of automobile maintenance, as well as other skills such as computer usage, English language proficiency, and report writing.

The program was implemented by Toyota Libya F.Z.C. with support from the Ministry of Technical and Vocational Education. The program aims to address the issue of high unemployment among college and higher institute graduates by equipping them with the necessary skills to secure decent employment.

The Graduates were honored for their achievement in completing the program successfully and awarded their Certificates. The ceremony included welcoming speeches from company executives, representatives of the Ministry of Technical and Vocational Education and Misrata Free Zone.

Today, the administrative building of Toyota Libya was inaugurated with an area of 1,400 M2 in the presence of all Toyota employees and department managers. During the ceremony, Mr. Mohamed Abuturkia, Operation Division Manager at Toyota Libya, delivered a speech thanking the company’s employees for their joint efforts and dedication to completing this building. The building will be the hub of the company’s activities and will contribute to achieving its goals, including exceeding customer expectations and providing Toyota products for Libyan customers.

Also, during this ceremony, Maamar Libya General Contracting Company was honored for supervising the implementation of this building. In addition, Al-Mada Engineering Consulting Company was honored for its design and supervision work.